Connected operations need a common language.

Connecting two systems is also an agreement about meaning. A customer, a booking, a payment, or a completed task can mean different things to different teams.

Define the important records Decide which system owns each record, how it is identified, and who is allowed to change it. Keep those decisions visible to the people responsible for the workflow.

Make status changes understandable A useful interface shows what happened, what still needs attention, and what a person can do next. Clear status labels and a readable history make handovers easier to follow.

Design for recovery Connections can be interrupted and people can make mistakes. Plan how failed operations are retried, how duplicate records are handled, and how corrections are recorded. A dependable integration includes a clear way to recover.